No internet connection

[msofyan]

I have no internet connection since Friday, 7 Aug. My kid cannot study because of this, I cannot work on my thesis, my housemate cannot work from home, I need it work ASAP. Some people had come to fix this today but they were unable to, please send someone to fix this immediately!!

[David_M]

Hi @msofyan 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @msofyan 

There is a service restoration fault already logged with NBN.

There is a known network issue with your service in the NBN network.

NBN have not provided further updates as yet so we can not provide a restoration date just yet.

The fault is logged and on-going.

Regards,

David_M