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No internet connection

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Level 1c
I have no internet connection since Friday, 7 Aug. My kid cannot study because of this, I cannot work on my thesis, my housemate cannot work from home, I need it work ASAP. Some people had come to fix this today but they were unable to, please send someone to fix this immediately!!
2 REPLIES 2
Moderator

Hi @msofyan 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @msofyan 

 

There is a service restoration fault already logged with NBN.

There is a known network issue with your service in the NBN network.

 

NBN have not provided further updates as yet so we can not provide a restoration date just yet.

The fault is logged and on-going.

 

Regards,

David_M