No internet connection

[Marcus]

Hi TPG tech support.
We have been experiencing problems for the past week. Our internet connection has been extremely unrealiable as it keeps dropping out. There is no internet connection most of the time. Can someone assist us please? A reliable connection is essential to be able to perform work from home as well as keeping in contact with family overseas.

Regards
Marcus

[BasilDV]

Hi @Marcus 

Welcome to the Community!

We were able to locate your account using your community details and tested the line.

We've detected a possible fault within the NBN network, which needs further investigation.

This has been raised to our Engineering team and they'll be in touch with you via SMS or phone call within 24 to 48 hours as soon as it becomes available.

BasilDV