No internet light

[Fifibeefy]

Hello! Our internet (NBN) has been working fine up until today. The green internet light won’t come on even after several restarts. Devices can connect to the wifi but there is no internet. Everything is connected properly. How do we fix this please?

[BasilDV]

Hi @Fifibeefy

Welcome to the Community!

We tried to search for your account using your community details to no avail.

Check if your service is affected by an outage here: How to Check for NBN Network Outage

If your service is not affected by an outage, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[Anonymous]

Hey, @Fifibeefy.

Just checking this thread, are you still having issues with the service? If so please send us your account details so we can proceed with initial investigation.

Regards,

Hello! Our internet (NBN) has been working fine up until today. The green internet light won’t come on even after several restarts. Devices can connect to the wifi but there is no internet. Everything is connected properly. How do we fix this please?