My Dell laptop cannot find the wireless network. Every other device in the house can find and connect to it. Just my work Dell laptop can't. The wi-fi name doesn't appear in the list of available wi-fi networks.I have had out IT team look into it as well and they can't fix the problem. We've tried updating and installing latest Dell/Intel drivers... still doesn't appear on the list of available networks.Yes it is a TPG modem and I am a TPG customer.
Hi @maburlak62 . Are both networks in the VX enabled?
Is the Dell able to detect 2.4G and 5G?
Can it detect other networks in the neighbourhood?
In the VX network names, are there any special characters that might be a problem?
@maburlak62 . This is from the Dell Community forum. What wifi channel numbers are used on your router?
For 2.4G, try channel 1 or 6. (11 is the other non-overlapping channel. Suggestion is that Dell can't detect channel 11 or 12).
On laptop, do command: netsh wlan show all
Compare the settings on these other networks compared to yours.