No internet

[Winnie1]

Already checked for outage on NBN and TPG for our address , no outage. Also tried restarting both modem and router but not working, the green lights are flashing. Been happening all day. Could you please help? Thank you.

[BasilDV]

We are here to help, Winnie1.

Since your service is not affected by an outage, then we need to run real-time tests within the network.

Please send us a private message with your account details.

BasilDV