No internet

[vanderlay71]

Have wireless broadband. No 4g Signal, no internet since the storm. Rang tpg and they couldn’t tell me if it was mobile tower issue or anything. Try reset they said, which I had I had already done. Been off all weekend. Tpg said they’d message me today and let me know what’s going on. Nothing. Still Charing me $55 but no internet and no explanation

[Ahra_G]

Hi @vanderlay71, 

Having had a look at your account, the service address needs to be updated.

I have since organised a call back to be made today from our Accounts Team to resolve the matter at hand. 

Feel free to reach out to us again should you require further assistance. 

Regards,

Ahra_G