No internet

Level 2
Two blue lights from the left hand side and one blue light from the right hand side of modern no internet signal light

Hi @Vongvo 

Thanks for your enquiry!

Here's a consolidated list of all the setup and modem guides (for TPG-supplied modems) all in one place.

NBN Setup Guides:

• NBN Fibre To The Curb (FTTC)
• NBN Fibre To The Node (FTTN) & NBN Fibre To The Building (FTTB):
• NBN Hybrid Fibre Coaxial (HFC):
• NBN Fibre To The Premises (FTTP):
• NBN Fixed Wireless:

ADSL2+ Setup Guide:

• ADSL2+ General setup:
• ADSL2+ using Huawei HG532 modem:
• ADSL2+ using TP-Link TD-W9970 modem:

Modem Guides:

• TPLink VR1600v:
• Huawei HG659 on Windows 10:
• TPLink C1200 on Windows 10:
• Netcom NF12 on Windows 10:
• Netcom NF7 on Windows 10:

For more information, including troubleshooting steps, modem wiring diagrams, general email/DNS settings and more, check out or seach on TPG Community.

If you are having troubles configuring a third party modem, please feel free to try our online chat portal, or try getting support from your modem manufacturer.