Welcome to the Community!
We tried to locate your account using your community details to no avail.
We'd like to look into your account for better understanding of the situation and see what we can do to resolve the issue as soon as possible.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
We understand that our Accounts team has been in touch and arranged the NBN modem/router order for you.
Updates will be given via Email notification as soon as the parcel is shipped.
Let us know if you need further assistance.