No nbn connection box

[Kiarabeazley]

Hi there,
I have just received my nbn modem (very quickly, I might add!) but after watching the install video I can see that I am missing an nbn connection box. I have the cable wall socket but I think the previous tenant must have taken the box. How can I get a new box?

[BasilDV]

Hi @Kiarabeazley 

Welcome to the Community!

We were able to locate your account using your community details and reviewed the order.

Your address was tagged under the service class 24, which means that an NBN wall plate and NBN NTD box is already available.

Since you've reported that you don't have the NBN NTD box, then we'll raise this with our NBN service delivery team and have a case manager call you tomorrow to discuss this further.

BasilDV