Welcome to TPG Community!
We have located the account using your community details. We'd like to make sure that the devices are properly set up and this community article can guide you: NBN Fibre to the Curb (FTTC) Setup Guide
We can see that this has been escalated to our Provisioning Team as well and we'll make a follow up so we they can also look into this.
Hi @pwillmette73, we can see that our Provisioning Team has been in touch, but it appears that you are currently not at home to do the set up.
The case manager will process a callback and if you have a preferred contact time, please let us know. Thank you.
Hi @pwillmette73, we can see that an NBN technician has been booked to investigate why the service is still not working and we believe that the schedule has been provided as well.
Should you have further queries, feel free to message us. Thank you.