Optus Sagemcom F@st3864V3OP

[hoho3336]

Dear moderator,
I tried to connect to TPG nbn with the supplied credentials using my own Optus modem. Unfortunately it didnt work. Can you please help?

[BasilDV]

Hi @hoho3336

Welcome to the Community!

We'd like to check if the modem/router is communicating with the server and to confirm if the correct TPG details is saved on the device.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[mrandell70]

Hi moderator,
I'm new to TPG & im having trouble connecting my sagemcom f@st 3854OP

[BasilDV]

Hi @mrandell70 

Is your hardware locked with Optus or no?

If no, then you just need to configure the modem/router with PPPoE using your TPG username and password.

What type of NBN technology you have? Is it FTTN/B or HFC, FTTP, FTTC?

What troubleshooting have you tried so far?

BasilDV