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Please Confirm Latest Firmware for Archer VR1600v v2

jamolich
Level 2
Level 2
‎07-11-2019 12:34 PM

Hi,

 

I have been experience numerous drop outs of late and I came looking within these forums for the latest firmware revision i notice different versions of firmware being labelled the latest. Can you please confirm what is the latest current firmware revision? Also how do i go about downloading the latest version?

 

Thanks

 

 

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BasilDV
Moderator Moderator
Moderator
‎07-11-2019 06:19 PM

Hi @jamolich 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and can confirm that your modem has the latest firmware.

 

Also, we are unable to detect any dropouts with your service. Are you using a WiFi connection? It is possible that you're experiencing a signal interference, which causes the dropouts.

 

We've created an article that will help you improve your home network. Here's the link.

 

Let us know how it goes.

 

BasilDV

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jamolich
Level 2
Level 2
‎07-11-2019 06:54 PM
Hi thanks for your reply. Unfortunately it's not a WiFi drop out. My entire house is hardwired lan and every device is losing connection during this time. When I get home I can upload the modem log but it shows the ppp connection is lost on each occurance. Not a disconnection of the modem. The last full disconnection was 3 days ago when I reset it previously.

Are you please able to confirm the latest firmware revision? I see every where that it is stated people are on the latest, what is the latest version?
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jamolich
Level 2
Level 2
‎08-11-2019 10:06 AM

Please see extract of the modem log when this occured last:

 

2019-11-07 10:47:09 [5] DHCPD: Recv DISCOVER from 20:C3:8F:F7:21:AD
2019-11-07 10:47:10 [5] DHCPD: Send OFFER with ip 192.168.1.106
2019-11-07 10:47:11 [5] DHCPD: Recv REQUEST from 20:C3:8F:F7:21:AD
2019-11-07 10:47:11 [5] DHCPD: Send ACK to 192.168.1.106
2019-11-07 10:47:25 [6] VoIP: Register to server address 172.26.0.17:5060
2019-11-07 10:47:40 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:47:48 [3] PPP: ppp1 Peer not responding
2019-11-07 10:47:48 [3] PPP: ppp1 LCP down
2019-11-07 10:47:48 [4] PPP: ppp1 LCP down
2019-11-07 10:47:48 [6] PPP: ppp1 sent [LCP TermReq id=0x3 "Peer not responding"]
2019-11-07 10:47:48 [4] VoIP: every IP of the domain has been tried, but we didn't find the correct one!
2019-11-07 10:47:51 [6] PPP: ppp1 sent [LCP TermReq id=0x4 "Peer not responding"]
2019-11-07 10:47:59 [3] PPP: ppp1 User request
2019-11-07 10:47:59 [3] PPP: ppp1
2019-11-07 10:47:59 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2019-11-07 10:48:03 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:48:03 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:48:18 [5] DHCPD: Recv DISCOVER from 20:C3:8F:F7:21:AD
2019-11-07 10:48:18 [5] DHCPD: Send OFFER with ip 192.168.1.106
2019-11-07 10:48:19 [5] DHCPD: Recv REQUEST from 20:C3:8F:F7:21:AD
2019-11-07 10:48:19 [5] DHCPD: Send ACK to 192.168.1.106
2019-11-07 10:48:34 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:48:34 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:48:47 [6] PPP: ppp1 sent [PADI Host-Uniq(0x00004ecf)]
2019-11-07 10:48:48 [6] PPP: ppp1 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xd2e1fda7>]
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x61838671>]
2019-11-07 10:48:48 [6] PPP: ppp1 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x61838671>]
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2019-11-07 10:48:48 [6] PPP: ppp1 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xd2e1fda7>]
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xd2e1fda7>]
2019-11-07 10:48:48 [6] PPP: ppp1 sent [LCP EchoReq id=0x0 magic=0xd2e1fda7]
2019-11-07 10:48:48 [6] PPP: ppp1 sent [PAP AuthReq id=0x1 user="jamolich@tpg.com.au" password=<hidden>]
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [LCP EchoRep id=0x0 magic=0x61838671]
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [PAP AuthAck id=0x1 ""]
2019-11-07 10:48:48 [6] PPP: ppp1 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [IPCP ConfReq id=0x1 <addr 10.20.23.228>]
2019-11-07 10:48:48 [6] PPP: ppp1 sent [IPCP ConfAck id=0x1 <addr 10.20.23.228>]
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [IPCP ConfNak id=0x1 <addr 60.241.8.217> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2019-11-07 10:48:48 [6] PPP: ppp1 sent [IPCP ConfReq id=0x2 <addr 60.241.8.217> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2019-11-07 10:48:48 [6] PPP: ppp1 rcvd [IPCP ConfAck id=0x2 <addr 60.241.8.217> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.3
2019-11-07 10:48:51 [5] VoIP: enable SIP stack due to intf(60.241.8.217) is up.
2019-11-07 10:48:52 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:52 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:52 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:52 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:52 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:52 [6] VoIP: Register to server address 172.26.0.17:5060
2019-11-07 10:48:53 [6] VoIP: get ip(172.26.0.17) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:53 [6] VoIP: get ip(172.26.0.1) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:53 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:53 [6] VoIP: get ip(172.26.0.65) for domain(uni-v1.tpg.com.au)
2019-11-07 10:48:53 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2019-11-07 10:49:47 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:50:52 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:52:14 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:52:25 [5] DHCPD: Recv DISCOVER from 00:0E:C6Smiley Very HappyE:2A:37
2019-11-07 10:52:25 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-11-07 10:52:25 [5] DHCPD: Recv REQUEST from 00:0E:C6Smiley Very HappyE:2A:37
2019-11-07 10:52:26 [5] DHCPD: Send ACK to 192.168.1.104
2019-11-07 10:52:59 [5] DHCPD: Recv DISCOVER from 00:0E:C6Smiley Very HappyE:2A:37
2019-11-07 10:52:59 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-11-07 10:52:59 [5] DHCPD: Recv REQUEST from 00:0E:C6Smiley Very HappyE:2A:37
2019-11-07 10:53:00 [5] DHCPD: Send ACK to 192.168.1.104
2019-11-07 10:53:19 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:54:38 [5] DHCPD: Recv DISCOVER from 00:0E:C6Smiley Very HappyE:2A:37
2019-11-07 10:54:38 [5] DHCPD: Send OFFER with ip 192.168.1.104
2019-11-07 10:54:38 [5] DHCPD: Recv REQUEST from 00:0E:C6Smiley Very HappyE:2A:37
2019-11-07 10:54:39 [5] DHCPD: Send ACK to 192.168.1.104
2019-11-07 10:54:49 [6] VoIP: Register to server address 172.26.0.1:5060
2019-11-07 10:57:32 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 10:59:02 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 11:00:06 [5] DHCPD: Recv INFORM from 10:65:30Smiley Very Happy0:FBSmiley Very Happy3
2019-11-07 11:00:44 [6] VoIP: Register to server address 172.26.0.1:5060
2019-11-07 11:00:45 [7] VoIP: account[0357136252(0)] registration ok
2019-11-07 11:00:45 [7] VoIP: port -1 cx 0x0, evt/reason 5/19 buf 0x4487f8
2019-11-07 11:00:45 [7] VoIP: sip 0 register succeed

 

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Anonymous
Not applicable
‎08-11-2019 02:05 PM

Hi @jamolich,

 

Thanks for the additional details.The modem/router has the latest firmware version. We'll check this with our team and get back to you as soon as we get an update.

 

We'd like to confirm how often the dropouts occur also, if it happens only on specific time.

Cheers!

 

 

 

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Anonymous
Not applicable
‎08-11-2019 04:05 PM

Hi @jamolich,

 

We escalated this issue to our Engineering Team for further test and investigation. Expect an update within 24-48hrs via SMS or Phone call from one of our Engineers. Let us know should you require further assistance.

 

Cheers!

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jamolich
Level 2
Level 2
‎09-11-2019 12:17 AM

Thanks for the update. No specific time or pattern. Its been happening quite a bit of late hence i started investigating. The modem log has a limited history so cnnot go back very far to see other occurances. I'm assuming it would be visible on your logs. Look forward to hearing an update from your engineering team. Thanks again.

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Anonymous
Not applicable
‎09-11-2019 09:10 AM

Hi @jamolich,

 

Thanks for the additional details. We'll keep an eye on this case, updates will be provided by one of our Engineers when its available.

 

Cheers!

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Will
Moderator Moderator
Moderator
‎11-11-2019 10:19 AM

Hi @jamolich

 

Our Engineering Team has tried to call you yesterday regarding the case, but they were unable to reach you. Our tests on the other hand, show that your modem has been connected to the server without interruption for 3days and 22 hours already.

 

Do let us know if you're still having technical difficulties so we can advise our Engineering Team. Please provide your preferred callback time as well.

 

Regards,

Will

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