I think TPG has deleted my last post which detailed the same content in this post. Which I am curious to why they did that.
I own a TP-LINK 8033P powerline adapter. It has been working perfectly fine with no issues since I bought it 4 months ago. No disconnects and super fast download speeds. It is connected to my main PC that I use.
I live in Clarinda, South East Melbourne.
Since coronavirus started, I have been experiencing slow speeds and regular disconnects every hour on the powerline adaptor. Also around 7pm-11pm I have been experiencing very slow internet speeds (2-7mbps)on top of the regular disconnects on my PC which is connected to my powerline adapter. Strangely, devices connected to Wifi are working perfectly fine. I pay $69.99 for the NBN 50 package.
I originally thought it was my powerline adapter that may have become faulty or damaged and I got it replaced today, and at 7pm today the problems started happening again even with a brand new device.
I would like some answers please.
Sorry to hear you’re having problems with your TP-LINK 8033P powerline adapter.
-What happens when you connect direct to the modem via LAN or Wi-Fi is the connection stable?
-If your powerline adapter is going through a power board have you tried bypassing it?
-Have you tried another power point?
TPG cannot offer detailed technical support for all hardware. I would recommend if the above does not help, that you contact the hardware manufacturer.
If the service is working fine with your Wi-Fi it doesn't sound like the issue is with your TPG service or modem, and more than likely an issue with your Powerline Adapter device. I recommend you contact the manufacturer of your TP-LINK 8033P powerline adapter.