RDP Port forwarding

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Level 1

have the following router

Product type :

HG659
Device ID :
00E0FC-J3N8W16B29011606
Hardware version :
VER.B
Software version :
V100R001C216B111
 
I have sent an email to support re setting RDP forwarding (port 3389), which is not working.
Could it be my firmware level that is causing the problem
 
Please advise
 
2 REPLIES 2
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Moderator

Hi @geoffmaccue,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details.

 

Is there any error message that you received when trying to use the RDP? Were you able to use RDP before or this is the first time that you've tried to set it up?

 

We'd like to analyze this further as ports are not blocked on our system.

 

Kind regards,

BasilDV

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Moderator

Hi @geoffmaccue,

 

The modem/router's firmware is not causing the RDP not to go through. Have you tried port triggering and Open Remote Desktop port 3389 in Windows firewall?

Since your current connection is using dynamic IP address you may need to engage with 3rd party providers for DDNS.

 

Let me know should you require further assistance.

 

Cheers!