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Received modem - no nbn box!

Level 2


I received my modem this week and didn’t receive the nbn box, I tried calling through to order a box but both times I got hung up on. Very frustrating. I work from home and just moved into a new apartment and I need the internet to be able to work. Is there any possible way I could get the nbn box sent out to me ASAP as I’m worried this will affect my job. 


Hi @cbkay


Welcome to the Community!


We've edited your post as it contains your TPG username. Please avoid posting any account or personal information on a public thread as it may compromise your security.


We understand that you've been in touch with our NBN Provisioning team yesterday and the order for the NBN NCD box has been forwarded.

Further updates will be given via Email or SMS/phone call as soon as it becomes available.


Once the NBN NCD box is received, you may follow the setup instructions here: New Connection Setup Help