Hi @tiyana ,
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.
To send a PM, please refer to this link: How do I private message (PM) in the community
@tiyana wrote:
My internet worked fine this morning and now the optical light on my nbn box is red and I have no internet at all. Can anyone help?
