Regarding modem

[Sandysigdel1]

As a new customer, I received router only but not modem( NBN box). Will I receive a box or not?

[BasilDV]

Hi @Sandysigdel1 

Welcome to the Community!

We were able to locate an account using your community details and have seen that the modem is already online. This means that you have the NBN NTD box in your premises.

Do you have another account? Please send me a PM with the TPG username or customer ID number for us to assist you accordingly.

BasilDV