Hi @julieburns73 ,
Have they taken the NBN box already? If not yet, we encourage to advise the previous owner that they need to leave the NBN-branded equipment behind, including any power supply cords or other cabling. Once it’s been installed, NBN equipment must remain at that address - it won’t work at the new address.
Please confirm if you still requires assistance with the service instalaltion.
Regards,
@julieburns73 wrote:
Hi Team
I have had successful installation of my NBN internet service. Thank you. However I am now faced with no longer having the existing NBN box that is going to be taken by it's previous owner for use with their internet provider at a different address. How can I get a new one of these pretty quickly?
Cheers Julie
