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Replacement of faulty modem router under warranty

pcky1
Level 2

I have used TP-Link Archer VR1600v ver 2.0 for over a year now and it died suddenly today. There is no LED lights at all even though I tried to change to other power outlet and held the reset button/hole. I'm not sure it's the original power adapter or the modem itself as I don't have another power adapter for testing.

 

Is TPG the right place to ask for replacement? Or I have to approach TP-Link direct instead of TPG...

1 REPLY 1
Shane
Moderator

Hi @pcky1,

 

Welcome to the community!

 

We're sad to know that the modem/router is no longer working, I would love to help get to the bottom of this. To better understand the situation and to check options please shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community

 

Regards,

 

 

I have used TP-Link Archer VR1600v ver 2.0 for over a year now and it died suddenly today. There is no LED lights at all even though I tried to change to other power outlet and held the reset button/hole. I'm not sure it's the original power adapter or the modem itself as I don't have another power adapter for testing.

 

Is TPG the right place to ask for replacement? Or I have to approach TP-Link direct instead of TPG...