Reset modem

[Johyphen20]

TPG tech got me to reset my modem now it won’t work. He told me my modem needs replacing but it works on my computer. I have read it should be configured. Is this correct

[BasilDV]

Hi @Johyphen20 

Welcome to the Community!

We were able to locate your account using your community details and tested the line.

The modem shows that it is online and working within specification.

May we ask for you to clarify the exact issue? You've advised that the service works on your computer, but you've claimed that the modem is not working or won't work?

Is the computer connected via Ethernet cable to the modem? Please provide more information for us to analyze the case.

BasilDV