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Return modem and Postage Cost

7034653
Level 2

Hi,

 

I recently requested a replacement modem that is not working and the attendant aske me to send the faulty modem to TPG and I should receive an email with the information to return it, but I haven't received any email and I received a message telling me I will be charged $99 if I do not return modem within 14 days. Could you please check this? I dont want pay for any cost to send the modem. 

 

Thanks

 

 

1 REPLY 1
Shane
Moderator

Hi @7034653,

 

Welcome to the community!

 

I wold love to help check the status of the e-connote, please drop me a private message with your account details (Username/Customer ID together with the address on file) also confirm yuor e-mail address.

 

How do I private message (PM) in the community

 

Regards,

 

 

 

Hi,

 

I recently requested a replacement modem that is not working and the attendant aske me to send the faulty modem to TPG and I should receive an email with the information to return it, but I haven't received any email and I received a message telling me I will be charged $99 if I do not return modem within 14 days. Could you please check this? I dont want pay for any cost to send the modem. 

 

Thanks