Return modem

rlopez167
Level 3

Hi,

 

I need to return a modem which I have called several times to TPG.  They sent e connote to wrong email address and then told me they sent it to tpg email but I didnt receive it.  I was asked to email help desk and I asked for the connote to be attached to the email I sent 3 times but did not get a response.  I am tired of chasing this up.  Can I just send the modem back and TPG can reimburse me as it will save so much time.

 

1 REPLY 1
BasilDV
Moderator

Hi @rlopez167

 

We'd like to help turn your experience around.

Shoot me a PM with your TPG username or customer ID number for better understanding of the situation.

 

BasilDV