Router failure

Wanga
Level 2
Tonight my tplink v1600 seems to have failed. Can't access network or internet, wireless not working... wifi analyser intermittently sees the device but it loses connection. Phone occasionally sees it but cannot access internet. Was unable to access the router setup via a browser for a while but can access it now, all looks fine but cannot access internet. Get a message in browser via both wireless on phone and computer on ethernet that says " Your newly installed broadband equipment is waiting to be automatically configured.
You do not need to do anything just now, but if this message stays for more than 30 minutes try rebooting the modem/router and waiting a few minutes. If this message continues to persist, you should contact the Helpdesk of your Internet service provider."
Had this modem router for years with no problems.
Please help.
Cheers, Wayne
12 REPLIES 12
BasilDV
Moderator

Hi @Wanga

 

Thanks for raising this to our attention.

We've tested the line and was not able to detect any fault within the NBN network.

 

We understand that the router is online and working within specification.

Let us know if you need further assistance.

 

BasilDV

Wanga
Level 2

Thanks.

The modem/router seems to have righted itself after a few hours. Some wierd kind of glitch I guess!

Are you able to look into my other post about our internet shutting off every day at 10.06am?

Cheers,

Wayne

BasilDV
Moderator

Hi @Wanga

 

Did you experience the issue every day? The connection shows stable as of the moment.

Did you notice any changes in the light status of the modem/router?

 

BasilDV

Wanga
Level 2

Hi Basil,

Here is my original post:

 

My fixed wireless internet cuts off at 10.06am every single morning (11.06 during daylight savings). It's been happening for over a year.

Sometimes it reconnects after a minute, other times in ten or more minutes.

Sometimes I have to either restart my computer or restart the NBN box and router.

I have tried using a different router than the supplied tplink v1600 and the same thing happens - so it's not the router. There's something at the transmitter level that is causing this.

It usually happens in the middle of a Zoom meeting or something important.


Just to add, the NBN connection box always displays a red light on the outdoor unit indicator during these dropouts. Again, it reconnects on its own sometimes and other times I have to reboot it.

Here is the log from the router for that time this morning (note the 10:07 mark):
2021-05-29 08:44:15 [6] VoIP: can not find any account forthe incoming call
2021-05-29 09:31:14 [5] DHCPD: Recv REQUEST from D8:1ESmiley Very HappyD:C5:E5:9B
2021-05-29 09:31:14 [5] DHCPD: Send ACK to 192.168.1.105
2021-05-29 09:55:33 [5] System: LAN1 link up 1000 mbps
2021-05-29 09:55:48 [5] System: LAN1 link down
2021-05-29 09:55:52 [5] System: LAN1 link up 1000 mbps
2021-05-29 09:55:55 [5] System: LAN1 link down
2021-05-29 09:55:59 [5] System: LAN1 link up 1000 mbps
2021-05-29 09:56:02 [5] DHCPD: Recv REQUEST from E0Smiley Very Happy5:5E:E6:A6:17
2021-05-29 09:56:02 [5] DHCPD: Send ACK to 192.168.1.100
2021-05-29 09:58:45 [5] System: DSL training G.994
2021-05-29 10:07:37 [3] PPP: ppp3 Peer not responding
2021-05-29 10:07:37 [3] PPP: ppp3 LCP down
2021-05-29 10:07:37 [4] PPP: ppp3 LCP down
2021-05-29 10:07:37 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "Peer not responding"]
2021-05-29 10:07:40 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "Peer not responding"]
2021-05-29 10:07:44 [3] PPP: ppp3
2021-05-29 10:07:44 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-05-29 10:08:03 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000017c9)]
2021-05-29 10:08:08 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000017c9)]
2021-05-29 10:08:18 [6] PPP: ppp3 sent [PADI Host-Uniq(0x000017c9)]
2021-05-29 10:08:34 [5] DHCPD: Recv DISCOVER from E0:98:06:C7:31:99
2021-05-29 10:08:34 [5] DHCPD: Send OFFER with ip 192.168.1.104
2021-05-29 10:08:34 [5] DHCPD: Recv DISCOVER from E0:98:06:C7:31:99
2021-05-29 10:08:34 [5] DHCPD: Send OFFER with ip 192.168.1.104
2021-05-29 10:08:34 [5] DHCPD: Recv REQUEST from E0:98:06:C7:31:99
2021-05-29 10:08:34 [5] DHCPD: Send ACK to 192.168.1.104
2021-05-29 10:08:34 [5] DHCPD: Recv DISCOVER from C4:4F:33:CC:9B:85
2021-05-29 10:08:34 [5] DHCPD: Send OFFER with ip 192.168.1.103
2021-05-29 10:08:34 [5] DHCPD: Recv REQUEST from C4:4F:33:CC:9B:85
2021-05-29 10:08:35 [5] DHCPD: Send ACK to 192.168.1.103
2021-05-29 10:08:35 [5] DHCPD: Recv DISCOVER from E0:98:06:CB:B5:9B
2021-05-29 10:08:35 [5] DHCPD: Send OFFER with ip 192.168.1.101
2021-05-29 10:08:35 [5] DHCPD: Recv REQUEST from E0:98:06:CB:B5:9B
2021-05-29 10:08:35 [5] DHCPD: Send ACK to 192.168.1.101
2021-05-29 10:08:35 [5] DHCPD: Recv DISCOVER from C4:4F:33:CB:F3:1E
2021-05-29 10:08:35 [5] DHCPD: Send OFFER with ip 192.168.1.102
2021-05-29 10:08:35 [5] DHCPD: Recv REQUEST from C4:4F:33:CB:F3:1E
2021-05-29 10:08:36 [5] DHCPD: Send ACK to 192.168.1.102
2021-05-29 10:08:38 [3] PPP: ppp3 Timeout waiting for PADO packets
2021-05-29 10:08:38 [3] PPP: ppp3
2021-05-29 10:08:58 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000189a)]
2021-05-29 10:09:02 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000189a)]
2021-05-29 10:09:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000189a)]
2021-05-29 10:09:32 [3] PPP: ppp3 Timeout waiting for PADO packets
2021-05-29 10:09:32 [3] PPP: ppp3
2021-05-29 10:09:34 [5] DHCPD: Recv DISCOVER from E0:98:06:C7:31:99
2021-05-29 10:09:34 [5] DHCPD: Send OFFER with ip 192.168.1.104
2021-05-29 10:09:34 [5] DHCPD: Recv REQUEST from E0:98:06:C7:31:99
2021-05-29 10:09:34 [5] DHCPD: Send ACK to 192.168.1.104
2021-05-29 10:09:34 [5] DHCPD: Recv DISCOVER from C4:4F:33:CC:9B:85
2021-05-29 10:09:34 [5] DHCPD: Send OFFER with ip 192.168.1.103
2021-05-29 10:09:34 [5] DHCPD: Recv DISCOVER from C4:4F:33:CC:9B:85
2021-05-29 10:09:34 [5] DHCPD: Send OFFER with ip 192.168.1.103
2021-05-29 10:09:34 [5] DHCPD: Recv REQUEST from C4:4F:33:CC:9B:85
2021-05-29 10:09:35 [5] DHCPD: Send ACK to 192.168.1.103
2021-05-29 10:09:35 [5] DHCPD: Recv DISCOVER from E0:98:06:CB:B5:9B
2021-05-29 10:09:35 [5] DHCPD: Send OFFER with ip 192.168.1.101
2021-05-29 10:09:35 [5] DHCPD: Recv DISCOVER from E0:98:06:CB:B5:9B
2021-05-29 10:09:35 [5] DHCPD: Send OFFER with ip 192.168.1.101
2021-05-29 10:09:35 [5] DHCPD: Recv REQUEST from E0:98:06:CB:B5:9B
2021-05-29 10:09:35 [5] DHCPD: Send ACK to 192.168.1.101
2021-05-29 10:09:37 [5] DHCPD: Recv DISCOVER from C4:4F:33:CB:F3:1E
2021-05-29 10:09:37 [5] DHCPD: Send OFFER with ip 192.168.1.102
2021-05-29 10:09:37 [5] DHCPD: Recv REQUEST from C4:4F:33:CB:F3:1E
2021-05-29 10:09:38 [5] DHCPD: Send ACK to 192.168.1.102
2021-05-29 10:09:52 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000196a)]
2021-05-29 10:09:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000196a)]
2021-05-29 10:10:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000196a)]
2021-05-29 10:10:26 [3] PPP: ppp3 Timeout waiting for PADO packets
2021-05-29 10:10:26 [3] PPP: ppp3

 

Cheers.

 

 

BasilDV
Moderator

Hi @Wanga

 

We can't detect any fault as of the moment.

If the issue recurs, please contact our Tech team on 1300 997 271 for real time troubleshooting.

 

BasilDV

Wanga
Level 2

AS I said, it happens every day at 10.06am - it literally just happened a few minutes ago.

 

2021-05-31 09:10:43 [5] System: LAN1 link up 10 mbps
2021-05-31 09:11:09 [5] System: LAN1 link down
2021-05-31 09:11:16 [5] System: LAN1 link up 1000 mbps
2021-05-31 09:11:32 [5] System: LAN1 link down
2021-05-31 09:11:36 [5] System: LAN1 link up 1000 mbps
2021-05-31 09:11:39 [5] System: LAN1 link down
2021-05-31 09:11:43 [5] System: LAN1 link up 1000 mbps
2021-05-31 09:11:44 [5] DHCPD: Recv REQUEST from E0Smiley Very Happy5:5E:E6:A6:17
2021-05-31 09:11:44 [5] DHCPD: Send ACK to 192.168.1.100
2021-05-31 10:06:33 [6] PPP: ppp3 rcvd [LCP TermReq id=0x2]
2021-05-31 10:06:33 [3] PPP: ppp3 LCP down
2021-05-31 10:06:33 [4] PPP: ppp3 LCP down
2021-05-31 10:06:33 [6] PPP: ppp3 sent [LCP TermAck id=0x2]
2021-05-31 10:06:37 [3] PPP: ppp3
2021-05-31 10:06:37 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-05-31 10:06:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003b53)]
2021-05-31 10:06:56 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0xb930db86>]
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x5f8ce0ec>]
2021-05-31 10:06:56 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x5f8ce0ec>]
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2021-05-31 10:06:56 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0xb930db86>]
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0xb930db86>]
2021-05-31 10:06:56 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0xb930db86]
2021-05-31 10:06:56 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="*************" password=<hidden>]
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x5f8ce0ec]
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2021-05-31 10:06:56 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.20.221>]
2021-05-31 10:06:56 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.20.221>]
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 121.45.117.228> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-05-31 10:06:56 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 121.45.117.228> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-05-31 10:06:56 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 121.45.117.228> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-05-31 10:06:58 [5] VoIP: enable SIP stack due to intf(121.45.117.228) is up.
2021-05-31 10:10:34 [6] VoIP: can not find any account forthe incoming call

BasilDV
Moderator

Hi @Wanga

 

We've raised this with our Tech team and someone will be in touch with you tomorrow between 10AM - 10:30AM for further checking.

 

BasilDV

Wanga
Level 2

Awesome, thank you!
Personally, I think this a problem at the tower that provides the fixed wireless signal.

I've spoken to neghbours who are on FW via other providers and they have the same issue.

Cheers,

W.

Wanga
Level 2

No one has contacted me about this. Still waiting for a call. And for some reason my home phone has been disconnected!