Hi @j0468803k ,
Welcome to the community!
I would love to help track the location of the modem/router, please send me a private message with your account details (Username/Customer ID together with the address on file).
Hello! We had ordered a package with a 6 month contract and a modem. Yesterday, the internet has been connected but there is still no information about the dispatch or tracking number of the modem. I was just wondering when we will receive news about it. Thanks!