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Sagemcom 5866T always shows "disconnected" for internet

ammojammo
Level 2

New modem, new connection.

Account shows activated if I log into it (from a different internet connection)

Modem shows 3-4 bars of mobile signal strength.

 

When logging in to the modem via a web browser:

Under "Mobile Configuration"
Status: 5G NSA

Service Provider: TPG

 

But "Internet Connectivity" is "Disconnected"

 

Yes, I've turned it off and on again, tried different locations, reset it to factory defaults.

 

Is there something I've overlooked ~ no one answers the phone. -_-

3 REPLIES 3
ammojammo
Level 2
It has very, very rarely shown a connection, but it'll only speed test at 2Mbps, and shortly after, it will disconnect again.

BasilDV
Moderator

Hi @ammojammo 

 

We'd like to test the network and see how can we help.

 

Please send us a private message with your account details.

 

BasilDV