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Security breach - IDD calls diverted to different parties

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Level 1c

Hi TPG Technical,

 

Logged service call on Friday 13 March;  followed by another one on Saturday 14 March.

Received Ticket Number 10350485 on 14 Sat; to be resolved within 48 hours.

 

As of this morning, the same issue has not be resolved.

All the IDD calls made from this land line (TPG NBN Bundle) to overseas destination have been diverted to callers speaking Eastern European accents.

 

I could only call these overseas numbers from my Telstra mobile phone.

 

This is a major security breach within your International Carrier network.

 

Has this issue be escalated to higher level for immediate rectification?

 

1 REPLY 1
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Moderator

Hi @fchan

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this article : https://community.tpg.com.au/t5/Featured-Articles/Troubleshooting-No-Dial-Tone-TPG-Home-Phone-Voice-...

 

In your case, our Engineering team raised the issue with our International carrier and able to resolve the problem on their end. We understand that you've confirmed that the international call is working and if you need further assistance, please let us know.

 

BasilDV