Shipping

[christopherhu]

Changed to TPG from dodo, ordered a modem, told it will be shipped out within 2 buisness days, waited half a week, got ghosted on 3 seperate calls. No emails regarding shipping. Told the queue was too long on the 4th. Seriously, I just want to know why my modem hasn't been shipped out yet. How hard is it to ship one modem?

[christopherhu]

Requested a call back, got ghosted. Real good services guys

[Anonymous]

Hi @christopherhu, 

We can look into that for you. Can you send a private message with your TPG account details, please and we'll take it from there? Also, while you are waiting for the modem to be delivered, you can use a 3rd party modem. We can get a technical specialist to call you for assistance on setting it up. You can include your contact details in your message to us. 

How do I private message (PM) in the community

Regards, 

Angeli