Get online support
We are glad to know that tha issue has been fixed.Feel free to message us should you need further assistance. Cheers!
Welcome to TPG Community @Caralduncan!
Shoot us a PM with your TPG customer ID or username so we can have a closer look at your account and check why your dad's phone isn't working.
How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
Regards,
Daisy_Dhen