Get online support
HI There, I'm reaching out as I have been experiencing endless issues with my modem dropping connection throughout the day. (from 1 to even 5 times a day regardless of temperature).
Unit is currently running firmware 0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n which seems quite old.
Can you please push the latest update to the unit?
If this does not fix the dropouts, I may need another unit/model.
Thanks for your time and assisstnace.
Welcome to the Community @bendog.
We'd like to raise your firmware update request to our team.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.