TP link vr1600v - lost wifi connection

[Jono87]

Photo of the modem attached

[Anonymous]

Thanks for the additional details, @Jono87.

We'd like to arrange a call from one of our Technicians for further test and investigation. Let us know your best contact number and preferred time.

Cheers!

[Jono87]

I will be working tomorrow. Is it possible to make the call now?

[Anonymous]

We will look for available technician, please provide us your best contact number.

[Jono87]

0468xxxxxxxx

[Jono87]

Can you call tomorrow at 7:30pm please?

[Anonymous]

Hi @Jono87,

Thanks for sending us your details. We will pass this to our Technical Support Team and request for a call tomorrow night between 7:30-8:30PM AEST.

Make sure to keep your mobile phone available and let us know how it will go.

Cheers!

[Jono87]

Unfortunately no call received from the technician.

[Will]

Hi @Jono87

My apologies for the missed contact. We both want your issue to be resolved. I can organize another call from a Sr Technician. Can you provide us your preferred callback time?

That being said, I reviewed your response to the questions I previously raised. It seems like this could be a WIFI interference issue. Were you able to change the WIFI channels for both 2.4GHz and 5GHz networks? Visit this link on how to make the changes.

Regards,

[Jono87]

We can try again tomorrow at the same time.

If it's wifi interference problem, I should be able to connect to the internet via my pc. My pc is connected to the router via network cable.