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TPG install NBM - with no dellivery modem

Level 2
Hello to all the community, only for advice don't accept the installation of the NBM without receiver your nbm modem. The technician and customer services don't recommend to wait but they not mention you can't connect to the internet until the modem is deliver.

It is more than 15 days I upgrade to NBM, without modem and a solution. I offered to go pick up from storage, but they will be contacting me. Honestly TPG is a company with NO quality in customer and service. I advice you to go another provided.

Hi @Lucheks, we're sorry to know about this experience and we'd like to check what can be done to turn this around.


Please PM us your TPG customer ID, username and address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community


We'll wait for your PM. Thank you.