I am unable to connect to my 5ghz wifi network on multiple devices i.e iphone, windows 10 device, TV etc
my modem is a TP-Link VR1600v with a green 5G light lit up solid.
i have checked the settings, enabled/disabled 5G, hide/unhide SSID, changed SSID, changed password with no luck.
could you assist me with this issue?
the device information as follows
Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
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We'd like to confirm if all devices are unable to connect with 5Ghz wireless frequency. In the event that only a specific device(s) is having issues to connect with the 5GHz Wi-Fi it could be the Wireless Frequency Compatibility issue.
You may try to change the channel of the 5Ghz to check if it will work. Please see links below.
Hi @Jasecha , please PM us your best contact number and most convenient time to receive a call so we can arrange one of our Senior Technical specialists to contact you for further assistance. Thank you.