Welcome to TPG Community!
We were able to locate your account using your community details and tracked the parcel.
We were unable to see any update from Startrack in regards to the whereabouts of the parcel as there's no information posted in their website.
We've contacted them directly and we were advised that the delivery person was not able to scan the parcel, which is why they've lodged a case to search for it. A case manager from Startrack will be in touch with you for further updates of the case.
Please let us know once you received an update.