VoIP light constantly red

[Mick719]

My VoIP light on my Huawei router is staying constant red even after various soft and hard resets.
What can be done to fix it as I need my internet.
Cheers

[Ahra_G · Accepted solution]

Hi @Mick719, 

Thanks for reaching out and we're sorry to learn that you are having issue with the VoIP service. 

Your VoIP service relies on your internet for it to work. 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

Let us have your TPG account details via private message so we can also further check the status of your connection. 

You may also utilise our TPG’s New Support App: My TPG

Regards,

Ahra_G