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VoIP light constantly red

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Mick719
Level 2
My VoIP light on my Huawei router is staying constant red even after various soft and hard resets.
What can be done to fix it as I need my internet.
Cheers
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @Mick719

 

Thanks for reaching out and we're sorry to learn that you are having issue with the VoIP service. 

 

Your VoIP service relies on your internet for it to work. 

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

Let us have your TPG account details via private message so we can also further check the status of your connection. 


You may also utilise our TPG’s New Support App: My TPG

 

Regards,

Ahra_G

 

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @Mick719

 

Thanks for reaching out and we're sorry to learn that you are having issue with the VoIP service. 

 

Your VoIP service relies on your internet for it to work. 

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

Let us have your TPG account details via private message so we can also further check the status of your connection. 


You may also utilise our TPG’s New Support App: My TPG

 

Regards,

Ahra_G

 

View solution in original post