Wifi Keeps dropping

pinvest
Level 2

My Wifi keeps dropping out. Reported the issue via the mobile app on 7 December 2021, but nothing was done - apart from advising that the issue was resolved. It is not resolved. Still keeps dropping

2 REPLIES 2
david64
Level 12

Hi @pinvest . When dropout occurs, is there any change to the lights on NBN box or router?

Does it affect ethernet and wifi devices?

How long does it last? How does it recover?

Are there any messages in the router system log when dropout occurs?

BasilDV
Moderator

Hi @pinvest

 

Welcome to the Community!

 

We were able to check the account and tested the line, but was not able to detect any fault.

 

If the dropouts are via a WiFi connection, then it is possible that signal interference is causing it.

We've created some articles that may help you improve your home WiFi network.

 

Check it here:

Let us know if you need further assistance.

 

BasilDV