Our Technical Chat support team only operates between 8AM - 12NN on Weekdays and 9AM - 9PM on Weekends.
For customers experiencing any issues with their FTTB service, we recommend the best thing to do first is check if there's an outage on the network. Customers may visit our Service status page for outage updates.
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/problems_connect_internet_fttb_bundle.php
We've created an article that will guide you in Wi-Fi troubleshooting steps - No Internet/Connection
In your case, your service shows that it's been connected for a week now and working within specification.
Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.