Wifi password/PIN number not working on all devices

[Katja2020]

Hi there,

My wifi PIN wasn't working ( saying únable to join network') so i reset the modem and reconfigured the modem per instruction on the tpg help pdf. The laptop is now ok but I can't connect the ipad or phone/chrome cast etc to the wifi, they still all say 'unable to join network'.Please help!

Thanks.

Katja

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address or mobile number so i can check status here.

regards

JayeshP9

[JayeshP9]

Hi

Please tell me which modem/router, modem number and brand you have for your internet connection.