Wifi

SOLVED Go to solution
Highlighted
Level 3
Is it just me or is the wifi on the supplied fttn modems ordinary, the signal strength is much poorer then the netgear d6300.
It's ashame i can't configure my old modem for fttn.
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Hi @rigby75,

 

We made an article that may help on your Wi-Fi issues.

 

You can visit Easy steps to improve Wi-Fi connection.

 

and Wireless Channel on your modem - what is it and why should I change it?.

 

Let me know how it will go and should you require further assistance.

 

Cheers!

View solution in original post

3 REPLIES 3
Highlighted
Moderator

Hi @rigby75,

 

We made an article that may help on your Wi-Fi issues.

 

You can visit Easy steps to improve Wi-Fi connection.

 

and Wireless Channel on your modem - what is it and why should I change it?.

 

Let me know how it will go and should you require further assistance.

 

Cheers!

View solution in original post

Highlighted
Level 1b

My wifi/internet not working. There is no outage according to tpg web. Any ideas how to get it going. Went off from 8pm on 8/5/20.

Highlighted
Moderator

Hi @gounder13

 

The issue has been raised to NBN Co by our Engineering team. an appointment has also been booked on Tuesday, 12 May 2020 between 1:00 PM - 5:00 PM. Please ensure that you or someone of legal age is present during the visit. 

 

Should you require further assistance, you can reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact or you may check out our self-help options located here: http://tpg.com.au/support 

 

Thanks!