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Windows PC no internet

amichie01
Level 2

My windows PCs connect to the Modem by both wifi or cable but there is no internet connection. iOS device work with no trouble.

I have reset the network adapter settings, used the netsh and ipconfig commands but still no joy.

Are there settings on the Archer 1600 that need to be changed?

This is enough to make me change to another provider

3 REPLIES 3
david64
Level 10

Hi amichie01. Nothing to do on the router. Can you do    ipconfig  /all       command and post the first few lines plus the part relevant to the ethernet connection.

amichie01
Level 2
Can I take a photo of the screen? Obviously I can’t do a screen shot if I can’t connect.
Riezl
Moderator

Hi @amichie01 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with this concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community