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Wireless Broadband is not working today 4 April

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djitnah62
Level 2

Hello TPG

 

Mu Wireless Broadband stopped working since this morning.  

 

I have  a vodafone modem and it says it has no signal.  I switched it off waited a few minutes, then turned it on again and it still says no signal.  (I am using hotspot on my phone now to connect).

 

I can't see any issue on the TPG status page.

 

Can you please advise?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
djitnah62
Level 2
Its resolved!.

Had to turn off modem, take out sim card, reinsert it and turn all back on.!. Turn off/on modem only did not fix it.

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3 REPLIES 3
djitnah62
Level 2

Follow up from previous

 

Here is screenshots of my model screen::

Screenshot from 2022-04-04 17-32-40.pngScreenshot from 2022-04-04 17-32-08.png

djitnah62
Level 2
Its resolved!.

Had to turn off modem, take out sim card, reinsert it and turn all back on.!. Turn off/on modem only did not fix it.
Shane
Moderator

Yay! We're glad to know that it did the trick. For future queries feel free to create a new thread, cheers!

 

 

Its resolved!. 

Had to turn off modem, take out sim card, reinsert it and turn all back on.!. Turn off/on modem only did not fix it.