Welcome to the Community!
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
Based on the account I've managed to locate using your Community details, modem is detected to have an internet access.
If this is not the case, please send us your Customer ID or username via private message so we can check the status of your connection.