Is your NBN box not turning on at all? Also, what type of NBN box do you have? (NBN NCD/NBN NTD). Replacement of NBN box(es) will only take place if the equipment is deemed faulty by our Tech team or does not have any power at all.
To better assist you, please provide us with your Customer ID or username via private message so we can check what type of service you have and provide the assistance you need.