Before cancelling, do you mind me asking are you currently having issues with your connection and is there anything I can assist you with?
Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can help with your query.
Sorry for my late reply.
There's always some issue with Internet connection. The latest connection failure happened in December last year, and one month after your colleagues helped me fix it, there is no Internet connection again.
As mentioned in last query, I'm moving out of the unit, so I'd like to cancel my account. My name is Beibei Huang, CID is 21074721, and 0452169679 is my phone number. But I'm in China now so I'd prefer email instead of phone call if you need to contact me.