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cant conect modern to nbn boc the box ix empty

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Level 1c

Username: vasilios1976 2 Account Number: 6792209

this is ridicule's ive never been on hold for this long I call 5 & halve hours ago & still on hold yous saying to me & call which I did over 5hrs ago im saying the nbn box were I have to connect the modern there is nothing in that box its empty when I say empty theres no plugs thers only box & power cord nothing else so tell me how am I meant to connect the modern ive waited over a week & abit to receive the modern & I still cant use it ive paid $100 & nothingnow I have 2 preferably have wait for another week for a technician someone please call me don't ask me to call otherwise I will call ill be calling the ombudsman this is bloody ridiculous ive paid for service & I cant even use it & im not paying for technician because the nbn box is empty

2 REPLIES 2
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Level 1c

how am i meant to connect the modern this picture is my nbn box the modern meant to be connected tohow am i meant to connect the modern this picture is my nbn box the modern meant to be connected to

Moderator
Hi there karpathioubill

 

Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards