dlink dir-X 1860 - Not connecting

[abcdslater]

I am having trouble connecting this router. It is one that has been tested by tpg. The dlink set up wizard connects to router ok and the settings can be entered. However there is no  internet connection. Have tried multiple times following the instructions. Does tpg have any further instructions for this setup

[david64]

Hi @abcdslater . Is this router replacing an existing router on a working connection?

Do TPG have specific instructions for this model?

What plan are you on and what type of NBN connection do you have?

[Richasmith]

Hi was this resolved? I have the same router and having the same issue. I'm replacing the standard issue N300 router but cannot connect to internet. I have NBN50 service

[david64]

Hi @Richasmith . What type of NBN connection do you have?

Have you seen pages 53 and 54 of the manual? The VLAN setup is accessed by enabling Triple Play.

[Richasmith]

Thanks for reply. I found I had the VLAN set on 2. I had to disable. All working now 👍👍