I had NBN installed thru TPG, using a TPG supplied TP-Link model Archer VR1600v modem router. All my other household wi-fi devices (Samsung/LG/iPhone/iPad/Dell laptop/HP laptop) work/connect with the new router's wi-fi signal flawlessly. However, my Kogan Agora 6 Plus phone immediately locks/freezes and cycles the Kogan Agora 6+ rainbow start up screen over and over as soon as it connects to the wi-fi signal. When the wi-fi signal is turned off at the router, or I take the Kogan phone out of range of the router signal, the Kogan phone starts working normally. When I contacted Kogan's help desk they suggested a few troubleshooting steps, including a factory reset, but none of these worked, the problem continues. I believe the problem is coming from the modem router because of the WiFi signal and I cannot fix this.
That's not conclusive, the fact that all other devices on the network don't have a problem sways the probability towards the Kogan, the fact it reboots indicates it's performing a memory dump or the processor is in a loop, have you tried turning off the 2.4 ghz band and 5 ghz band one at a time on the router to see what happens?
Can your Kogan Agora 6 Plus phone connect to another WiFi network (at work, at the cafe, etc.) without any problems?
If your Kogan Agora phone still crashes (and restarts), try reconnecting to your TP Link Home Wi-Fi network while your phone is in Safe Mode.
You can use safe mode to start your Kogan Agora phone with only the original software that came with it.
Some apps that you can download can make your phone keep restarting itself, freezing, crashing, or be slow. If the issues go away in safe mode, an app downloaded on your phone probably caused them.
Refer to below steps on how to enter and how to exit Safe Mode.
Tip: Safe mode removes some Home screen widgets. If you use widgets, take a screenshot to help you put them back after you exit safe mode.
How to go to safe mode if your device is on:
How to go to safe mode if your device is off:
To exit safe mode and return to normal mode, restart your phone.
After you leave safe mode, you can put back any removed Home screen widgets.
The same issue applys in Safe Mode and Normal Mode. 3 Agora 6+ Phones, all have the same issue. I'm going to try a different brand of router.
Is anyone at TPG competent at their jobs???
I am regreting the change to TPG already and the NBN only got connected today.