modem dropping signal

Level 2

The supplied modem from TPG that is now getting close to must be 3 years old, is starting to drop signal through out the day several times.  on a good day only once or twice, but on a bad day, can be up to a dozen times.  Is it because the modem is old, or do you think the line could be faulty coming in to the property?  i need to have internet access as, like most people, i work from home and drop outs do cause issues with communcation to customers.


Hi @Johnno666 , 


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community