TPG Community

Get online support

nbn box cannot get on-line

Level 1a
There are No WiFi and landline services last night and today. Please fix the WiFi problem as soon as possible as my children need it to finish thier homework. Thanks!

Hi @Amytaikoo,


Welcome to the community!


We are sad to know that you're having difficulties with your service wireless connection. We ran an initial test to your service and it shows connected for 19h 9m.


We did an article that you may find helpful this will guide you with basic troubleshooting with your Wi-Fi Connection.


Let us know how it will go. Cheers!